Effective Date: September 4th, 2024

Welcome to Coop Business School (CBS). This Privacy Policy explains how we process the information collected on our platform and why certain personal data is necessary. By using our website, you agree to the practices outlined in this Privacy Policy.

We are committed to protecting your personal data’s confidentiality and security.

1. Introduction

NCBA CLUSA (hereafter referred to as “we,” “us,” or “the company”), the operator of the Coop Business School platform, is dedicated to protecting the privacy of users who access our online services through businessschool.coop and cbs.coop (hereafter referred to as “the website”). This Privacy Policy describes our practices regarding the collection, use, and disclosure of information from users of the website.

2. Information We Collect

2.1 Personal Information: While users can access many areas of our website without providing personal information, participation in our events and courses requires registration. During registration, we collect personal data such as:

• Name
• Contact details (email, phone number)
• Organizational information (type of organization, activities, products/services)
• Demographic data (age, gender, location)

2.2 User Behavior Data: We collect information about how users interact with our website, including pages visited, time spent on the site, and content preferences. This data helps us improve user experience and provide more relevant content.

3. Use of Information

We use the information we collect for the following purposes:

3.1 Providing and Improving Services: To facilitate user registration for events and courses, manage accounts, enhance user experience, and provide access to our content.

3.2 Personalizing Content: To deliver relevant content and recommendations based on user preferences and behavior.

3.3 Research and Development: To analyze data for developing new features, improving existing services, and expanding our offerings.

3.4 Communications: To send emails related to events, courses, updates, and services that may interest you. Users may opt out of these communications at any time.

4. Sharing of Information

We may share your information in the following circumstances:

4.1 With Funding and Partner Organizations: We share data with USAID, the primary financier of CBS activities, and NCBA CLUSA, the organization under which CBS operates. Data may also be shared with co-organizers of events and courses, provided they have an active Memorandum of Understanding (MOU) with NCBA CLUSA. Data is not shared with co-organizers lacking an MOU.

4.2 Service Providers: We may share data with third-party service providers who help us deliver our services, including cloud storage providers and analytics partners.

4.3 Legal Compliance: We may disclose your information if required by law or in response to valid requests by public authorities.

5. Email Communications

Users have the option to receive emails from us. We commit to only sending information related to our services and will not share your contact information with third parties for marketing purposes.

6. Cookies and Tracking Technologies

6.1 Use of Cookies: We use cookies to enhance user experience and analyze website traffic. Cookies help us understand user behavior and preferences, enabling us to provide more relevant content and services.

6.2 Tracking Technologies: We use session tracking to ensure smooth navigation and functionality on our website.

7. Data Security and Storage

7.1 Data Security: We implement robust security measures, including 256-bit SSL encryption, to protect your personal information. Despite these efforts, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7.2 Data Storage: Data is stored securely on CBS servers and backed up across various cloud providers to prevent data loss due to corruption or hacking.

8. User Rights

8.1 Access to Data: Users can view the data we have collected about them through their user panel on the website.

8.2 Data Deletion: Users can request the deletion of their account and personal data. To verify ownership, users must provide a national ID and the registered email address.

9. Minors

Our website is not intended for users under the age of 18. We do not knowingly collect or solicit personal information from minors.

10. International Data Transfers

CBS operates internationally, with specific activities in Guatemala, Kenya, Madagascar, and Peru through NCBA CLUSA’s Cooperative Development Program. Users from these countries can contact a local Country School Coordinator for support. Users from other countries can also access our platform and reach out to any available Country School Coordinator.

11. Compliance with GDPR

We have adapted this Privacy Policy to comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify users of any significant changes via email. Continued use of the platform following any changes signifies your acceptance of the updated policy.

13. Contact Information

If you have any questions or concerns about this Privacy Policy, please contact us at info@cbs.coop.

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By using our website and services, you agree to the terms outlined in this Privacy Policy. Thank you for being part of Coop Business School.